Information Technology (IT) is a growing industry, and can help your Florida small business get the advantage over competitors, improve client relations, and grow your business. Business owners who are looking for IT Support in Miami Dade and Broward have plenty of providers to choose from. However, choosing an IT support company is a difficult and time-consuming job. To choose the right IT support company for your business, ask yourself these questions to help make the decision easier for you.
What size company do I need?
Most of the time, you will want an IT company that is about the same size as your small business. If you are a smaller business, you may find that working with a large service provider is difficult in that you don’t get access to their best talent. On the other hand, if your business is large, you might not be able to get all the support you need from a small IT company.
Is this company excited about what I’m doing?
It’s important to have a service provider that is not only enthusiastic about the services they provide, but about what they can do for your company. If an computer support company seems indifferent about what they do, you may want to look elsewhere because this can make a huge difference in growing your small business. An IT company that is enthusiastic about what they do is more likely to be up-to-date on the latest technologies.
Do they understand my needs and problems?
Enthusiasm is important, but an IT company also needs to be able to actually help solve your small business problems and meet all of your technological needs. Ask any company you are considering about specific issues that you are having to see if they have solutions they can offer or if they have solved similar issues before with other companies.
What types of services do I need?
The types of IT services you need will help you determine what support service to choose. If you only need maintenance of your existing technology, then there are companies that do that. But if you are looking for a company that will be more proactive in their support, then you need to ask about that as well. Always make sure you know what is covered in the contract, because most of the problems between small businesses and IT companies are a result of a misunderstanding in support contracts.
Do they have good referrals?
Don’t be afraid to ask for referrals from other companies that they are currently working with or have worked with in the past. Then, contact at least a few of those companies to ask specific questions about the experiences that they had with the IT support company.
Do I need a local IT company?
If you may need support in the form of a visiting computer technician, you will need to find a local company or a company that has a branch in your area, the closer the better. Typically, you will want a company to be within 2 hours of your business. If you are a strictly internet-based small business, you may then have a wider range of options.
When choosing an IT company, your first step should be writing out a list of what you are looking for in a company by using these questions. You also need to ask yourself what types of changes that you want to be made in your existing infrastructure. Having a clear understanding of your goals in regards to your desktop and laptop computers, computer networks, photocopiers, and other pieces of technology will help you find out which of the many IT companies out there can best help further your small business.